Refund Policy

Last updated: March 2026

1. Overview

At AMRIX Group, we are committed to delivering exceptional work. This policy outlines the circumstances under which refunds or credits may be issued for our renovation, building, and carpentry services.

2. Before Work Commences

Scenario	Refund
Cancellation before materials ordered	Full deposit refund
Cancellation after materials ordered	Deposit minus material costs incurred
Cancellation after custom items fabricated	Deposit minus material and fabrication costs

3. During Active Work

Once construction or renovation work has commenced:

You are responsible for payment of all work completed to date, valued at the agreed contract rates
Any materials purchased or on order that cannot be returned will be charged at cost
A reasonable administration fee may apply to cover project wind-down costs
We will provide a detailed breakdown of all charges within 10 business days of cancellation

4. Defective Work

If any aspect of our work is found to be defective or not in accordance with the agreed scope:

We will rectify the issue at no additional cost within a reasonable timeframe
If rectification is not possible, a partial refund or credit will be issued proportionate to the defective portion of work
Claims must be made within 30 days of project completion for non-structural issues
Structural warranty claims are covered for 6 years as per NSW legislation

5. Consultation Fees

Initial consultations are complimentary. If a paid design consultation or detailed scope of work has been commissioned, these fees are non-refundable as the service has been delivered upon presentation of the design or scope document.

6. How to Request a Refund

To request a refund, please contact us in writing:

Email: hello@amrixgroup.com.au
Include your project reference number, the reason for your request, and any supporting documentation
We will acknowledge your request within 2 business days and provide a resolution within 10 business days

7. Refund Method

Approved refunds will be processed via the original payment method within 14 business days of approval. For bank transfers, please allow additional processing time.

8. Dispute Resolution

If you are not satisfied with the outcome of a refund request, you may escalate to NSW Fair Trading or seek independent mediation. We are committed to fair and transparent resolution of all disputes.

9. Contact

AMRIX Group Pty Ltd
ABN 20 693 581 029
Email: hello@amrixgroup.com.au
Phone: 0450 396 369